110% Customer Satisfaction Guarantee

You may have heard of a "Guarantee" before, but you have never heard of a GUARANTEE like this one!

Jazzmotorsports.com Customer Satisfaction Guarantee

Purchase Satisfaction

Jazzmotorsports.com takes our business very seriously and we want to ensure that not only is your personal information protected, but you get the item that you ordered as fast as possible. Good customers are hard to find, that is why we offer you, our valued customers, this comprehensive purchase guarantee:

1. The part that you order will be the part that is delivered to you.
   • If you receive a different part than ordered, we will reorder the correct part immediately without recharging you.
2. Your order will ship the same day provided that it is ordered before 1pm EST and in stock.
3. You will be notified as soon as your item is shipped and will be provided with tracking information when available.
4. If your part arrives damaged in any way, we will immediately work to get it replaced for you.**
5. If your item is on backorder, you will have the option to cancel your order for a full no-hassle refund.
6. If you find a lower advertised price within 7 days of purchase, we will gladly refund you 110% of the difference.***
7. If you are not notified of your order status within 24 hours of placing your order, we will give you a $10 JazzMotorsports.com Store Credit!

Security

With identity theft on the rise, we want our customers to feel completely secure buying from us. To do this, we guarantee safeguard of your personal information. With Jazzmotorsports.com's sophisticated computers and security software, you can rest assured that your information will not fall into the wrong hands. Our systems are equipped with multiple security precautions throughout the checkout process, and we promise to keep any information that you provide us safe and secure.. Our systems are protected by firewalls that act as the first wall of defense for our computer networks. Within those systems, sensitive information is then encrypted to protect your personal data, like credit card numbers.

The Jazzmotorsports.com team continually monitors our systems. In addition, our servers are housed in a high security, off site warehouse where access is strictly monitored.

We are so confident that your information is safe with us, that if anything ever were to happen, we will gladly work with you and your credit card company to quickly and efficiently resolve the matter.

Credit Card Security Hotline
If you are more comfortable with inputting your credit card number over the phone, you can call our Customer Service Center with your credit card information. In the United States, please dial 1-800-655-1460. We available during normal business hours.

*You have 5 business days to return any incorrect or defective item to avoid having your credit card recharged. If your card is recharged, we will glady refund it once the incorrect or defective product is returned. Please call 1-800-655-1460 before returning any items.

** We will gladly work with any of our distributors and/or the shipping company to resolve the matter at hand as quickly as possible. Do not throw away or otherwise disreguard any shipping materials before contacting us at 1-800-655-1460.

***Price match cannot be combined with any other offers or promotions. Advertisements must be current; out-of-date web, print, or other means will not be acceptable. Price matches applies to web and print ads only. Price matched products must be current models in new factory-sealed condition and covered by a full manufacturer's warranty. Prices listed as a closeout, blemished, demo, refurbished, or auction do not qualify (i.e. we do not price match Ebay) We will only match domestic prices listed in USD. We reserve the sole right to honor this guarantee and approve or deny any claims against it.