Shipping All orders received before 1pm EST are usually shipped the same day provided the item(s) are in stock (this does not necessarily apply to orders that take advantage of flat rate or free shipping). Any items that are not in stock will be ordered or drop shipped and are guaranteed to arrive within the parameters set below. We ship Monday through Friday, orders received on weekends or holidays will be processed the next business day. Rush orders (Next Day Air, 2nd Day Air, and 3 Day) will be placed on top priority and there may be an additional fee. For expedited shipping please select your desired shipping at checkout or call us at 800-655-1460 and we will get your order processed same day for quick delivery. Orders may be drop shipped out of several warehouses around the USA. When available, we will drop ship out of the closest warehouse to insure low time in transit. Most orders will be shipped via FedEx. Some drop shipments and flat rate shipping orders will be shipped via UPS, USPS, or other carrier. Actual shipping cost will be charged on some oversize and hazardous items. Oversize and hazardous items can include but are not limited to: Aqua Carts, Rims, Batteries, Fire Extinguishers, or any other item commonly deemed hazardous or oversized by the USPS or UPS, and any other items weighing over 40 pounds or being shipped in multiple boxes. You will be notified if any shipping adjustment is required for your order via email and the order status page. Tracking numbers will be provided on request. Tracking numbers are not available on some drop shipments. All web orders receive email confirmation of shipment and are updated on the Order Status page.
We do ship internationally and can provide lower cost options via USPS at the customers discretion; tracking is availalbe via a Customs Number and insurance is optional on any order. We do not take responsibility for any orders once shipped USPS. International order shipping prices will be adjusted to actual shipping cost. Please refer to our international order policies. Returns & Exchanges All returns require a RMA number. Please call or email us before returning any items. Items without a valid RMA number will not be accepted. Returns or Exchanges must be arranged within 10 days of receipt. Returns must be like new condition and in original packaging to receive return credit. A 20% restocking fee may apply on some returned items. We work closely with our suppliers to avoid these fees, but they may apply in some instances. We will only charge a restocking fee if we incur one. Please contact us before shipping back any product, as any returned product without a prior RMA will not be accepted. A 40% restocking fee may be charged on OEM products. No returns on electrical parts, chemicals, or closeout parts. Returns must be sent to:
Jazz Motorsports
ATTN RETURNS RMA #
1542 Reynolds Rd.
Maumee, OH 43537 Defective items are not warranted by Jazz Motorsports. Returns of defective merchandise are subject to manufacturer approval. We will do our best to help you in the case of defective products, please call or email us for more information. When returning product we recommend the use of an insured and trackable shipper such as UPS or FedEX. Jazz Motorsports does not refund shipping costs, or cover return shipping. We will not accept COD or damaged packages. Store Hours Our website is open for ordering 24/7/365. Our retail store location and phone hours are 9am to 8pm EST weekdays, and by appointment on weekends. Competitor Price Matching Jazz Motorsports will consider all price matching requests. If you find a lower price from an authorized dealer of any products we carry we will do our best to match it. Please submit your price matching requests via email to sales@jazzmotorsports.com. Please be sure to include a link to the competing web site or the print ad out of a current magazine. After we verify the product and its price we will contact you. Please consider we will only match legitimate dealers advertised pricing on current products (this does not include closeout, blemished, auctions, ect). We reserve the right to match prices only at our discretion, please bear in mind we may not be able to match every price, but we will do our best. Out of Stocks and Backorders We try our best to have everything in our online catalog available 100% of the time; however we do run out of some items from time to time. If an item you order is out of stock, you will be notified within one business day of your order. Items are considered out of stock if they cannot be delivered within the selected shipping parameters. It is your choice to either cancel the order before we fully process it and recieve a 100% refund, or you may choose to backorder the item. Backorders are charged 100% up front and shipped immediately upon receiving the item in stock. You may cancel the backorder at any time before shipping with no fee, excluding special orders; special orders will incur a 20% restocking fee. We do not always have a reliable ETA on backorders. Understand that we are at the mercy of the manufacturer to actually get more products to us, and we always do our best to get the products to you in a timely manner. We may have other equivalent products available that are not listed on the website due to continually changing product lines. You may call or email and we will always do our best to help find you what you need. Shipping Fees Flat rate shipping is guaranteed to be delivered within 14 business days. It is normally less than five days, but can take up to 14 business days. We reserve the right to use any shipping provider for these orders. Shipping price listed online is not applicable on some oversize items, packages to Alaska and Hawaii, and international orders, in these cases actual shipping via the lowest cost carrier will be charged. You will be contcted if any adjustment is required for shipping unless you have provided prior verbal or written consent. Flat Rate Shipping Flat rate shipping is guaranteed to be delivered within 14 business days. These order will ship out of our headquarters in Maumee, Ohio and are processed in the order they are recieved. Normally these items arrive in around a week, but can take up to 14 business days. We reserve the right to use any shipping provider for these orders which include USPS, UPS, or FedEx and will typically ship via the lowest cost provider. Flat Rate Shipping listed online is not applicable on some oversize items, packages to Alaska and Hawaii, and international orders, in these cases actual shipping via the lowest cost carrier will be charged. You will be contacted for approval unless noted in the comments section of your order. Standard Shipping Selecting the Standard Shipping Option will ensure that your item will ship out the same day provided the order is recieved by 1PM EST and is in stock. We ship from several warehouses around the country, and will select the closest to you for the fastest shipping times. Selecting a Standard Shipping rate does not necessarily mean your order will ship out of our Ohio location. Ground shipments are guaranteed to arrive within 6 business days, 2 Day Express is guaranteed in 2 days, and Overnight is guaranteed next day delivery. Keep in mind that orders placed after 1PM EST are not guaranteed to process the same day. Example: If you place an order Thursday at 3PM for next day delivery, it may not arrive until Monday. We will do our best to process all orders same day, if you have questions please call us at 800-655-1460. Order Changes Once you submit your order to Our Store and it has been processed and shipped we can not change or cancel your order. Please make sure you want the item(s) before you submit the order. Any changes or cancellations after shipment will be subject to our return policy. Payment Options Jazz Motorsports accepts the following payment options:
" Visa
" MasterCard
" American Express
" Discover
" Money Order (must clear before shipping)
" Cashiers Check (must clear before shipping)
" Wire Transfer (must clear before shipping)
" Paypal International Orders International orders are always welcome. All international orders must be confirmed through us first. You may place your order online or via email. Please allow a few extra days for us to process and confirm international orders. We always try to work with our international customers on shipping rates because we understand the high cost of getting parts to you from the US. We ship USPS Priority International, or any provider of your choice. USPS is generally much cheaper but is not insured and takes a few extra days. All international orders are shipped on Fridays. Errors Jazz Motorsports is not responsible for any typographical errors, pricing errors, omissions, inclusions or any other errors on our web site. We do our best to not make mistakes, but if you find one please let us know. We reserve the right to change the website at any time. Pricing may change at anytime without notice, and we reserve the right to cancel orders with notice at our discretion. This website, and its contents are the sole property of GoJaz LLC, DBA Jazz Motorsports, and its respective licencees. Any unauthorized use or modification of any text, image, code, or content is strictly prohibited. Any use of content from JazzMotorsports.com requires prior written consent from GoJaz LLC. GoJaz LLC. will enforce its intellectual property rights to the full extent of the law. |
